"Why would I ever go anywhere else?"
To Whom it may concern,
I am delighted to inform you of my wonderful experience purchasing a new Altima from Reed Motors. After shopping around for approximately 3 weeks with almost 10 different new car dealers, I feel that I am qualified to say that my experience at Reed Motors with Carla, Mark T. and Todd P. was unparalleled, it was like a dream.
Unlike several other dealers, who lied to me or tried to bait and switch cars with me, or promised one thing on the phone only to discover something totally different once I arrived on the competitor's lot, Reed Motors was honest, upfront and professional. Other dealerships should learn something from Reed!
From the moment I arrived at the lot and was greeted by Carla and then introduced to Mark, my sales professional, who was knowledgeable and gracious, to the close of the sale with Todd, the General Sales Manger, I was blown away with their kindness and understanding from the customer's perception. They were all honest, trustworthy, fair and upfront throughout the deal.
Will I do business with them again? You bet!! Honesty and integrity count in my book. Due to the relaxed and friendly environment that I experienced, why would I ever go anywhere else?
Please pass along my thanks to Carla who greeted me by name after my very first visit, and Mark who answered all my questions and Todd for making my buying experience so pleasurable. Great job!! I look forward to working with you for years to com.
Sincerely,
Glenn A.
Glenn A.
"Great Job!"
Reed Nissan Collision Repair Center:
Thank you for detailing my car. You finished my car sooner than I expected. GREAT JOB!
Pamela J.
"Asset To Your Company"
Reed Nissan Collision Repair Center:
Mark Coakley handled my claim professionally and with care. He's an asset to your company. Thank you!
Hilary H.
"I Appreciate Them"
I was just at your dealership to purchase an extended service contract and it prompted me to write this letter. (Of which I have been meaning to for a long time.)
First of all, I would like you to know that i live in Seminole County and have to pass another Nissan dealership to get to West Colonial (2 hours round trip). I do so primarily because of two of your employees, Mr. Fred Turner and Mr. Keith Mantel. They have both gone out of their way to give me courteous service. Therefore, I wanted to take the time to say, "I appreciate them!" Fred is always available to help and Keith not only knows what he's doing, he has been the nicest young man I have met in YEARS - every business should have this caliber of persons.
Please pass on my comments and appreciation to them.
Thank you.
Doris P.
"Outstanding Asset To Your Nissan Team!"
Mark Coakley, Body Shop Manager, is an OUTSTANDING asset to your Nissan team! He was very patient, understanding and listened to everything I had to say regarding corrective repair opportunities with my vehicle. He went far above and beyond to ensure my vehicle was repaired to my expectations and kept me informed with progress, updates and/or any obstacles that were encountered. THANK YOU MARK!
Nick P.
"Really Felt Proud"
"Have the same satisfaction, quality of work all the time. I was completely satisfied with the appearance of my car. I really felt proud when I saw the cleanliness of the car, new streaks, I could have passed my car and did not recognize it. The only that made me recognize it was the license. It was like brand new. Thank you!"
-State Farm Customer
Deta C.
"Wonderful Service"
I wanted to call to your attention the wonderful service I received from Jody Noll appointment coordinator.
I placed a call from Georgia, in order to have my car that my son has in Florida, serviced - What I needed to do was get an emission inspection - but Florida doesn't have that requirement. She suggested a 24 point inspection.
With this done, I was able to re-register my car in GA without him having to bring it back home. In the meantime, he needed work on the tires that your service department handled. Jody saved us a trip to Florida to retrieve the vehicle or my son a trip home. I wanted you to know about the professionalism that we received. I am in the market for a car for my daughter. I certainly would consider a Nissan. Thanks!
Dianne R.
"You Guys Rock!"
"Keep up the awesome job! You guys Rock!
-Allstate customer
Shirley R.
"Kind and Polite"
"Mark Coakley - Body Shop Manager was very kind and polite, as is Ken Whipper when I bring my car in for service! Thank you."
-Progressive customer
Martha S.
"Thanks for your attention"
"I was very satisfied with your attention when I came to the office to pick up my car. Everything was excellent. Thank you for your attention to detail."
-Allstate customer
Clara B.
"Excellent Service!"
"Mark and Bill are great! Good customer service, excellent service - 100% satisfied. Thanks for the great job!"
-Metlife customer
Jose T.
"Totally Satisfied"
"Totally Satisfied."
-State Farm customer
John S.
"My Experience Was Smooth & Hassle Free"
I was a customer this week in the body shop for my Altima. I wanted to send a quick email of thanks. I never expected that the experience of having my car repaired would be so easy. The estimate was quick and thankfully accurate. And much to my delight, my car was washed and vacuumed when I picked it up today. I'm not sure if that is standard across all body shops, but I truly appreciate it. My experience was smooth and hassle free and my car looks great! Thank you.
Whitney M.
"A Pleasure To Work With"
I am writing you today to express our satisfaction with Reed Nissan. My wife and I came in to look at the new Maximas and were very impressed with the customer service in which we received from one of your new sales representatives, Brenda Mangin. We were extremely impressed with your Sales Manager Jason. He provided us with exceptional service, while being courteous and resourceful. He never came across like the typical "sales manager." We closed a deal and thought this was the most pleasant car purchase that either one of us have experienced. In addition, Dwayne, your Used Car Manager was also a pleasure to work with. We would like to personally thank you and your well selected staff at Reed Nissan, and look forward to doing business in the future.
Orville M.
"Exceptional Knowledge"
On June 6th, I visited Reed Nissan in Orlando to look at the 2009 cube. While navigation around a Super Black Krom Edition, Robert Keen offered an extensive amount of information about the vehicle and provided us with a tour. Next, we went on a test drive, where he continued to demonstrate all the exciting features this car offers. Never did he pressure us into purchasing the car, but with his exceptional knowledge base on the vehicle's features and kind attitude, we began the paperwork. Throughout the purchasing process, he was efficient, fair and honest through the entire deal.
I have never had this positive of a vehicle purchasing experience as I did from Reed Nissan. Robert has to be the friendliest and most honest salesperson I have ever met and would highly recommend this dealership to others.
The outstanding customer service did not end with Robert. Our finance specialist, Mark, was very personable and kind as well. He too had a "no pressure" disposition and made us feel extremely comfortable. Furthermore, sales manager Quinn Arleno was extremely professional and a hands-on professional. He greeted us continually throughout the buying experience and was upbeat and friendly. We truly felt welcomed at the dealership.
In closing, my auto buying experience at Reed Nissan was by far the best. Robert, Mark and Quinn did a superb job and should be commended. Many people who see my new black cube are intrigued by it and ask where I got it. You can rest assured that I will highly recommend Nissan, and Reed Nissan in particular. Thank you so very much for the pleasurable buying experience.
William R.
"Service Was Above & Beyond"
I just wanted to take the time to say that my service appoint today was above and beyond exceptional. Kenneth Whipper/4419 was my service advisor and I couldn't ask for better help. I just wanted to thank Kenneth for a job well done and I hope he gets some much deserved recognition.
Michelle Y.
