Reed Nissan

"Above and beyond the norm "

I have owned my LEAF for 1 month and have a thousand miles on the car. These are my findings. When you first drive the car you marvel at the silence. There is obviously no engine, no gearbox, no exhaust noise (as it does not have any of these). Also there is no wind noise at any speed. Driving the car is different and in my view an amazing experience. The acceleration is stunning, push on the accelerator pedal and it will put you back in the seat. It does this with grace, balance, finesse, and without any noise or vibration. You have instant power anytime, all the time.

The performance of this car is beyond amazing. The interior is so comfortable, and all controls are very easy to read. The dash gives you all the info you need while driving. I was impressed with the steering which is quick and direct. The braking is so impressive, you back off the gas pedal it slows the car and recharges the battery. You only really break to stop the car, hence brake life should surpass that of a regular car. The technological advances that Nissan has put into this car, puts it into a league of its own. As for charging, I plug it into a 110 outlet in the garage in the evening. I go out in the morning and it has a full charge. For us this works great. My wife and I cannot say enough about our LEAF. We just LOVE it.

Now for Reed Nissan, I can't say enough, our salesman was Karl Miller and the LEAF specialist was Dwayne Loy. These two put forth an effort above and beyond the norm to make sure I was happy with my purchase of the LEAF. Again the follow up calls from both were appreciated. I have called Dwayne and he has been very helpful. I would not hesitate to recommend Reed Nissan to my neighbors and friends.

Again thanks for a very satisfying experience.

John K.

"Awesome service"

Just wanted to let you know what exceptional service Manny provided today. I asked for an estimate from the body shop (hit garage door) and when I came out to car - most of the garage door paint was already buffed off...no charge.

Awesome service...that's why I love Reed Nissan!

 

Toni C.

"Fantastic customer service"

Just a quick note to let you know how much we appreciated the fantastic customer service we received when we purchased our 2013 Nissan Altima. Dwayne Loy was a pleasure to work with and we will refer any friends or family who are looking for a Nissan. Vince and Dave also helped to make the process run smoothly. Our sincerest thanks to your and your staff for making our car buying experience so easy.

Melanie C.

"Pleasure doing business"

I'm writing a few lines to express my thanks to Ms. Brenda Williams, your Finance Manager, and your entire staff for the outstanding service I received when I purchased a 370 Nismo. Brenda and your entire staff was very helpful, polite, courteous and knowledgeable in every aspect.

It was a pleasure doing business with you and hope to deal with you when I buy another Nismo. Thank you.

Ray F.

"I appreciate his level of customer service"

I just wanted to compliment Brad in the service department. Last Saturday, we had my wife's car towed there with a broken seat. The electric seat motor was giving us problems to the point where the seat was so far back she couldn't drive it. Brad found a way to fit our car into a busy Saturday and got the seat fixed so we didn't have to wait until Monday. I appreciate his level of customer service.

David F.

"Well Done"

This is Mr. C, an owner of a 2000 Nissan Maxima. I recently received your letter and would just like you to know how satisfied I am about the great work done by your body shop personnel. Their performance was outstanding. They were able to repair the total damages on the left hand side of my Nissan Maxima, and it appears as if there were no damages to begin with! My Nissan Maxima looks exactly how it did the day I originally bought the car. It's been PERFECTLY repaired, thanks to the exceptional skill of your Body Shop team. Please let your Body Shop team know how greatly appreciative I am of the job well done. It's just beautiful. Thank you everyone who helped repair my heavily damaged Nissan Maxima. Well done, Body Shop. Thank you all.

Ray C.

"Makes You Want To Go Back"

Everything, managing expectations, everything. Our sales rep was amazing. It made such a painless experience. Him and the sales manager were great. Then when we went to sign, the finance guy was great too, explaining everything and making it easy. Just keep it up. I hope everyone has a pleasant experience like I do because it makes you want to go back.

Phillip H.

"Above and Beyond"

I would like to personally commend Ken W. and Selma for their outstanding customer service, professionalism and concern.
 
Ken kept me fully apprised of the status of the work recommended on my vehicle, checked with me several times to make sure all work to be performed was consistent with my wishes, and extended discounts to me based on coupons I had for that purpose.  He went above and beyond what I imagine his responsibilities to be and, though I spent quite a bit of money, I feel that I received the best service possible.
 
Selma was courteous, efficient and proactive in her customer service.  I watched her handle many tasks at once, very smoothly and skillfully.  She offered to stay a few minutes past 5:00 for a customer who was traveling to retrieve his vehicle.  She offered me, and several other customers, the opportunity to sign up for the One to One Rewards program.  I was not aware of the program until Selma described it to me and I am very, very, very glad she did.  After spending over $2,000 on this visit, the reward program's benefits began to accumulate immediately for me.
 
I have always experienced great service at Reed Nissan.  I look forward to that same great service for many years to come.

Beth D.

"Job Well Done"

This is Mr. C, an owner of a 2000 Nissan Maxima. I recently received your letter and would just like you to know how satisfied I am about the great work done by your body shop personnel. Their performance was outstanding. They were able to repair the total damages on the left hand side of my Nissan Maxima, and it appears as if there were no damages to begin with! My Nissan Maxima looks exactly how it did the day I originally bought the car. It's been PERFECTLY repaired, thanks to the exceptional skill of your Body Shop team. Please let your Body Shop team know how greatly appreciative I am of the job well done. It's just beautiful. Thank you everyone who helped repair my heavily damaged Nissan Maxima. Well done, Body Shop. Thank you all.

Ray C.

"Best Car Buying Experience"

Reed Nissan is the greatest dealership I have purchased a car from. My Sales Person Antonio Soriano and the General Manager Paul McNamara were so helpful in walking me through all the features of the vehicle. They were nice people and they made it a very nice experience.This was the best car buying I would recommend anyone to Reed Nissan Orlando, FL 100% the best!!!!

J.E.

"Why would I ever go anywhere else?"

To Whom it may concern,

I am delighted to inform you of my wonderful experience purchasing a new Altima from Reed Motors. After shopping around for approximately 3 weeks with almost 10 different new car dealers, I feel that I am qualified to say that my experience at Reed Motors with Carla, Mark T. and Todd P. was unparalleled, it was like a dream.

Unlike several other dealers, who lied to me or tried to bait and switch cars with me, or promised one thing on the phone only to discover something totally different once I arrived on the competitor's lot, Reed Motors was honest, upfront and professional. Other dealerships should learn something from Reed!

From the moment I arrived at the lot and was greeted by Carla and then introduced to Mark, my sales professional, who was knowledgeable and gracious, to the close of the sale with Todd, the General Sales Manger, I was blown away with their kindness and understanding from the customer's perception. They were all honest, trustworthy, fair and upfront throughout the deal.

Will I do business with them again? You bet!! Honesty and integrity count in my book. Due to the relaxed and friendly environment that I experienced, why would I ever go anywhere else?

Please pass along my thanks to Carla who greeted me by name after my very first visit, and Mark who answered all my questions and Todd for making my buying experience so pleasurable. Great job!! I look forward to working with you for years to com.

Sincerely,
Glenn A.

Glenn A.

"Great Job!"

Reed Nissan Collision Repair Center:

Thank you for detailing my car. You finished my car sooner than I expected. GREAT JOB!

Pamela J.

"Asset To Your Company"

Reed Nissan Collision Repair Center:

Mark Coakley handled my claim professionally and with care. He's an asset to your company. Thank you!

Hilary H.

"I Appreciate Them"

I was just at your dealership to purchase an extended service contract and it prompted me to write this letter. (Of which I have been meaning to for a long time.)

First of all, I would like you to know that i live in Seminole County and have to pass another Nissan dealership to get to West Colonial (2 hours round trip). I do so primarily because of two of your employees, Mr. Fred Turner and Mr. Keith Mantel. They have both gone out of their way to give me courteous service. Therefore, I wanted to take the time to say, "I appreciate them!" Fred is always available to help and Keith not only knows what he's doing, he has been the nicest young man I have met in YEARS - every business should have this caliber of persons.

Please pass on my comments and appreciation to them.

Thank you.

Doris P.

"Outstanding Asset To Your Nissan Team!"

Mark Coakley, Body Shop Manager, is an OUTSTANDING asset to your Nissan team! He was very patient, understanding and listened to everything I had to say regarding corrective repair opportunities with my vehicle. He went far above and beyond to ensure my vehicle was repaired to my expectations and kept me informed with progress, updates and/or any obstacles that were encountered. THANK YOU MARK!

Nick P.

"Really Felt Proud"

"Have the same satisfaction, quality of work all the time. I was completely satisfied with the appearance of my car. I really felt proud when I saw the cleanliness of the car, new streaks, I could have passed my car and did not recognize it. The only that made me recognize it was the license. It was like brand new. Thank you!"
-State Farm Customer

Deta C.

"Wonderful Service"

I wanted to call to your attention the wonderful service I received from Jody Noll appointment coordinator.

I placed a call from Georgia, in order to have my car that my son has in Florida, serviced - What I needed to do was get an emission inspection - but Florida doesn't have that requirement. She suggested a 24 point inspection.

With this done, I was able to re-register my car in GA without him having to bring it back home. In the meantime, he needed work on the tires that your service department handled. Jody saved us a trip to Florida to retrieve the vehicle or my son a trip home. I wanted you to know about the professionalism that we received. I am in the market for a car for my daughter. I certainly would consider a Nissan. Thanks!

Dianne R.

"You Guys Rock!"

"Keep up the awesome job! You guys Rock!
-Allstate customer

Shirley R.

"Kind and Polite"

"Mark Coakley - Body Shop Manager was very kind and polite, as is Ken Whipper when I bring my car in for service! Thank you."
-Progressive customer

Martha S.

"Thanks for your attention"

"I was very satisfied with your attention when I came to the office to pick up my car. Everything was excellent. Thank you for your attention to detail."
-Allstate customer

Clara B.

"Excellent Service!"

"Mark and Bill are great! Good customer service, excellent service - 100% satisfied. Thanks for the great job!"
-Metlife customer

Jose T.

"Totally Satisfied"

"Totally Satisfied."
-State Farm customer

John S.

"My Experience Was Smooth & Hassle Free"

I was a customer this week in the body shop for my Altima. I wanted to send a quick email of thanks. I never expected that the experience of having my car repaired would be so easy. The estimate was quick and thankfully accurate. And much to my delight, my car was washed and vacuumed when I picked it up today. I'm not sure if that is standard across all body shops, but I truly appreciate it. My experience was smooth and hassle free and my car looks great! Thank you.

Whitney M.

"A Pleasure To Work With"

I am writing you today to express our satisfaction with Reed Nissan. My wife and I came in to look at the new Maximas and were very impressed with the customer service in which we received from one of your new sales representatives, Brenda Mangin. We were extremely impressed with your Sales Manager Jason. He provided us with exceptional service, while being courteous and resourceful. He never came across like the typical "sales manager." We closed a deal and thought this was the most pleasant car purchase that either one of us have experienced. In addition, Dwayne, your Used Car Manager was also a pleasure to work with. We would like to personally thank you and your well selected staff at Reed Nissan, and look forward to doing business in the future.

Orville M.

"Exceptional Knowledge"

On June 6th, I visited Reed Nissan in Orlando to look at the 2009 cube. While navigation around a Super Black Krom Edition, Robert Keen offered an extensive amount of information about the vehicle and provided us with a tour. Next, we went on a test drive, where he continued to demonstrate all the exciting features this car offers. Never did he pressure us into purchasing the car, but with his exceptional knowledge base on the vehicle's features and kind attitude, we began the paperwork. Throughout the purchasing process, he was efficient, fair and honest through the entire deal.

I have never had this positive of a vehicle purchasing experience as I did from Reed Nissan. Robert has to be the friendliest and most honest salesperson I have ever met and would highly recommend this dealership to others.

The outstanding customer service did not end with Robert. Our finance specialist, Mark, was very personable and kind as well. He too had a "no pressure" disposition and made us feel extremely comfortable. Furthermore, sales manager Quinn Arleno was extremely professional and a hands-on professional. He greeted us continually throughout the buying experience and was upbeat and friendly. We truly felt welcomed at the dealership.

In closing, my auto buying experience at Reed Nissan was by far the best. Robert, Mark and Quinn did a superb job and should be commended. Many people who see my new black cube are intrigued by it and ask where I got it. You can rest assured that I will highly recommend Nissan, and Reed Nissan in particular. Thank you so very much for the pleasurable buying experience.

William R.

"Service Was Above & Beyond"

I just wanted to take the time to say that my service appoint today was above and beyond exceptional. Kenneth Whipper/4419 was my service advisor and I couldn't ask for better help. I just wanted to thank Kenneth for a job well done and I hope he gets some much deserved recognition.

Michelle Y.